1. Introduction
Alliance Service Partners LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of all individuals who visit our website, use our services, or interact with us in any way. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, including information collected through our website, SMS communications, phone calls, and other digital channels.

By accessing our website at alliancesp.org or using any of our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our website and services immediately.

2. Information We Collect

We may collect the following types of information:
2.1 – Personal Information

Full name
Email address
Phone number
Practice name and address
Job title and professional information
Any other information you voluntarily provide to us

2.2 – Health & Medical Information

Provider credentials and licensing information
Insurance and payer information
Patient demographic information (as required for billing services)
Medical billing and claims data
Electronic Health Records (EHR) data shared for billing purposes

2.3 – Communication Information

SMS and text message communications
Phone call records and voicemails
Email correspondence
Contact form submissions

3. How We Collect Information
We collect information through the following methods:

Direct Submission — When you fill out a contact form, request a consultation, or sign up for our services
Phone & SMS Communications — When you call us or opt in to receive SMS communications from us
Website Cookies & Analytics — Through cookies, pixels, and analytics tools on our website
Service Delivery — Information shared with us in the course of providing medical billing, credentialing, and virtual assistance services
Third-Party Integrations — Through EHR systems, practice management platforms, and other integrated tools

4. SMS & Text Message Policy
4.1 – SMS Consent & Opt-In
Alliance Service Partners LLC may send SMS text messages to individuals who have explicitly opted in to receive communications from us. By providing your phone number and consenting to SMS communications, you agree to receive text messages from us including:

Service updates and notifications
Appointment and consultation reminders
Billing and account updates
Promotional offers and company announcements
Follow-up communications related to your inquiry

4.2 – How to Opt-In
You may opt in to receive SMS communications from Alliance Service Partners by:

Submitting your phone number through our website contact form
Verbally consenting during a phone consultation
Signing a service agreement that includes SMS communication consent
Texting a designated keyword to our business number

4.3 – How to Opt-Out
You may opt out of SMS communications at any time by: 

Replying STOP to any text message you receive from us

Contacting us directly at info@alliancesp.org

Calling us at our business phone number and requesting removal

Once you opt out, you will receive a final confirmation message and no further SMS communications will be sent to your number. Please allow up to 48 hours for your opt-out request to be fully processed.
4.4 – SMS Message Frequency
Message frequency may vary depending on your service agreement and communication preferences. Standard messaging rates may apply based on your mobile carrier and data plan.
4.5 – SMS Data Privacy

We do not sell, share, or transfer your phone number or SMS opt-in data to third parties for marketing purposes
SMS consent is not a condition of purchasing any of our services
All SMS communications are conducted in compliance with the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines

5. Phone Call Policy
5.1 – Outbound Calls
Alliance Service Partners LLC may contact you by phone for the following purposes:

Responding to consultation requests and inquiries
Providing updates on your medical billing, credentialing, or virtual assistance services
Following up on outstanding billing or account matters
Scheduling and confirming appointments or meetings
Providing customer support and account management

5.2 – Call Recording
Phone calls with Alliance Service Partners may be recorded for the following purposes:

Quality assurance and service improvement
Training and compliance purposes
Accurate documentation of service discussions

By engaging in a phone call with us, you consent to the recording of that call where permitted by applicable law. You will be notified at the beginning of any recorded call.
5.3 – Do Not Call Policy

Alliance Service Partners LLC respects the National Do Not Call Registry. If you wish to be removed from our call list, please contact us at info@alliancesp.org or request removal during any call with our team. Your request will be processed within 30 days.

6 – How We Use Your Information
We use the information we collect for the following purposes:

To provide, manage, and improve our medical billing, credentialing, virtual assistance, and website development services
To communicate with you via phone, email, or SMS regarding your account and services
To process billing and payment transactions
To comply with HIPAA regulations and other applicable healthcare laws
To send service updates, company news, and promotional communications (with your consent)
To analyze website usage and improve our digital presence
To respond to inquiries, support requests, and consultations
To maintain accurate records and documentation for compliance purposes

7. HIPAA Compliance
Alliance Service Partners LLC is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA). As a service provider to healthcare organizations, we handle Protected Health Information (PHI) with the highest level of care and security.

We maintain strict administrative, physical, and technical safeguards to protect all PHI
All employees and contractors with access to PHI are trained in HIPAA compliance
We execute Business Associate Agreements (BAAs) with all covered entities we serve
PHI is never sold, shared, or disclosed without proper authorization or legal requirement
Any breach of PHI is handled in strict accordance with HIPAA Breach Notification Rules

8. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers — With trusted third-party vendors who assist in delivering our services, subject to strict confidentiality agreements
Business Associates — With healthcare business associates as required under HIPAA and applicable service agreements
Legal Compliance — When required by law, court order, or regulatory authority
Business Transfers — In the event of a merger, acquisition, or sale of company assets
With Your Consent — When you have explicitly authorized us to share your information

9. Data Security
Alliance Service Partners LLC implements industry-standard security measures to protect your personal and medical information, including:

SSL encryption for all website data transmission
Secure, encrypted data storage systems
Role-based access controls and authentication protocols
Regular security audits and vulnerability assessments
Employee training on data security and HIPAA compliance

While we take every precaution to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to contact us immediately if you suspect any unauthorized use of your information.

10. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website functionality and performance
Deliver relevant content and communications

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website.

11. Third-Party Links
Our website may contain links to third-party websites. Alliance Service Partners LLC is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

12. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take prompt action to remove such information.

13. Your Privacy Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:

Right to Access — Request a copy of the personal information we hold about you
Right to Correction — Request correction of inaccurate or incomplete information
Right to Deletion — Request deletion of your personal information, subject to legal obligations
Right to Opt-Out — Opt out of SMS communications, marketing emails, or phone outreach at any time
Right to Data Portability — Request a portable copy of your personal data
Right to Complaint — File a complaint with the applicable regulatory authority

To exercise any of these rights, please contact us at info@alliancesp.org.

14. Changes to This Privacy Policy
Alliance Service Partners LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website and services following any updates constitutes your acceptance of the revised policy.

15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Alliance Service Partners LLC

Email: info@alliancesp.org
Website: alliancesp.org
Phone: (645) 225-9998
Address: 8051 N Tamiami Trl Sarasota FL 34243

This Privacy Policy is intended for informational purposes and does not constitute legal advice. Alliance Service Partners LLC recommends consulting with a qualified attorney to ensure full legal compliance for your specific business needs.